Something bad They worked hard and quickly to try to correct the issue. Here’s the update in case you missed it. 626i
From SWGEMU forums:
Well something got messed up pretty bad. Unfortunately bunch of vendors, shuttleports and starports went poof. While we are characters created in the last few hours, all items looted or crafted, all XP gained, all skill boxes trained, pretty much everything you’ve done after the last backup, will no longer exist in the database, and for all intents and purposes will be gone.
Rest assured that we are trying to resolve this as painlessly as possible, and we will do everything in our power to avoid item or character loss.
Backing up the server takes approximately 90 minutes and a reboot will take a few hours on top of that, so we are looking at 4 hours downtime at least. Of course, in situations like this its very difficult to predict how long it might take and how many restarts might be needed.
Thank you for your patience and .
~The SWGEmu Team
They did try their best to fix it without having to do a rollback but in the end, the rollback was needed. Vlada kept everyone regularly updated on the forums and they tried a little at a time, to avoid going back too far with the rollback.
Vlada explained the issues with going back too far:
Well, some vendors are still missing, so we are going to attempt one final rollback. We are going to problems instead of solving them. We are aware that some vendors might still missing even after this rollback, but doing another rollback after this one just isn’t a risk we are willing to take.
We apologize for this inconvenience and we hope we will still have your after this unfortunate incident.
And then TheAnswer came in yesterday to explain why the problem was happening and what they were still trying to do about it:
The vendors and items are not deleted from the database, they are just failing to load at server startup. The problem is the info of exactly where the vendors were is probably lost, but the items are not.
Ill be analyzing the data more in depth for the next couple of days and come up with a solution to recover them, most likely spawn all the missing vendors in a common place where the owners can go and retrieve them.
EDIT: That is if everything goes as planned and there are no other corruptions in the data…
All in all, the situation was handled as well as can be expected. TheAnswer is still community who tool the time to respond were really friendly, reminding staff that it’s the holiday season and not to stress over it. It’s really nice to see that in a community. Way to go SWGEMU staff and community. Here’s hoping you get all those vendors back!
